Shipping policy
Last updated: September 9, 2026
At Ink & Outfit, we work with trusted print-on-demand and fulfillment partners to produce and ship many of our products.
Because our products are made to order, each order may require processing time before it is shipped.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Most of our products are made to order after you place your purchase.
Orders typically require time for:
- Order processing.
- Product production.
- Quality checking and packaging.
- Shipment to the delivery address.
Processing time and shipping time are separate.
The estimated delivery timeframe shown at checkout or on the product page may vary depending on the product, destination, shipping method, and other circumstances.
2. Shipping Destinations
We may ship products to customers in the United States and other supported countries.
Available shipping destinations may vary depending on the specific product and fulfillment location.
If shipping is not available to your selected destination, the applicable shipping option may not be displayed during checkout.
3. Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery destination.
- Product type.
- Number of items ordered.
- Package size and weight.
- Shipping method selected.
Any applicable shipping charges will be shown before payment is completed.
4. Production and Estimated Delivery Times
Our products are made to order. Production time and shipping time are separate, and both must be included when estimating when your order will arrive.
| Product category | Estimated production time | Estimated shipping time after dispatch | Estimated total time |
|---|---|---|---|
| Shoes | 7–11 business days | 10–15 business days | 17–26 business days |
| T-shirts, hoodies, and jerseys | 2–3 business days | 5–9 business days | 7–12 business days |
| Tumblers and Advent calendars | 2–4 business days | 6–12 business days | 8–16 business days |
All periods above are business days, not calendar days. Weekends and applicable public holidays are excluded.
Production estimates begin after payment is confirmed and any required personalization details are complete. Shipping estimates begin when the completed order is dispatched.
These timeframes are estimates, not guaranteed delivery dates. Actual timing may vary by destination, product, order volume, carrier performance, customs clearance, and public holidays. Any product-specific or destination-specific estimate provided before purchase takes precedence over the general table above.
If your order contains different product categories, items may be produced and shipped separately and may arrive on different dates.
Please allow enough time when ordering for a holiday, event, or gift. Contact support@inkandoutfit.com before ordering if you need help assessing an estimated delivery timeframe.
5. Tracking Information
When tracking information is available, we will generally send a shipping confirmation email containing the applicable tracking information.
Tracking information may take some time to become active after the package has been handed over to the carrier.
If tracking information does not immediately show movement, please allow reasonable time for the carrier's system to update.
6. Multiple Items and Separate Shipments
If your order contains multiple products, the items may be produced or shipped separately.
This may happen because different products can be manufactured at different fulfillment facilities.
As a result:
- Items from the same order may arrive in separate packages.
- You may receive multiple tracking numbers.
- Packages may arrive on different dates.
You will not necessarily need to place separate orders for items to be shipped separately.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Full name.
- Street address.
- Apartment, suite, or unit number.
- City.
- State or province.
- Postal or ZIP code.
- Country.
- Phone number, where required.
Ink & Outfit is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If an order is returned to the sender because of an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.
8. Delayed or Lost Packages
Although we work with established shipping and fulfillment partners, shipping delays may occasionally occur.
Possible causes include:
- Carrier delays.
- Severe weather.
- Holidays.
- Customs processing.
- Incorrect address information.
- Transportation disruptions.
- Other events outside our reasonable control.
If your package appears to be delayed or lost, please contact us at:
We will review the available tracking information and work with the applicable fulfillment or shipping partner to help resolve the issue.
9. Damaged Packages or Products
If your package arrives visibly damaged, please take photos of the package and the damaged product before disposing of any packaging materials.
If the product itself is damaged or defective, please contact us as soon as possible at:
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product.
- Photos of the packaging if it was damaged during delivery.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
10. Incorrect or Missing Items
If you receive:
- The wrong product.
- The wrong size due to a fulfillment error.
- An incorrect color.
- An incorrect personalized item caused by our error.
- A missing item from your order.
Please contact us at support@inkandoutfit.com.
Include your order number and clear photos of the items received where applicable.
After reviewing the issue, we may provide a replacement or refund as appropriate.
11. International Shipping
For orders shipped outside the United States, additional delivery time may apply.
International orders may be subject to:
- Customs processing.
- Import duties.
- Taxes.
- Brokerage fees.
- Other charges imposed by the destination country.
Unless otherwise stated at checkout, customs duties, import taxes, and other government-imposed fees are the customer's responsibility.
Ink & Outfit does not control the customs process or the amount of any applicable customs charges.
Customers are responsible for complying with applicable import laws and regulations in their destination country.
12. Customs Delays and Refused Packages
International shipments may be delayed by customs authorities.
Ink & Outfit cannot guarantee the time required for customs clearance.
If a customer refuses delivery or fails to pay applicable customs charges and the package is returned to us or our fulfillment partner, additional shipping or handling costs may apply if the customer requests a reshipment.
Where permitted by applicable law, shipping charges and other costs associated with a refused or undeliverable package may not be refundable.
13. Order Changes and Early Cancellation Requests
Please contact us at support@inkandoutfit.com within 1 hour of placing your order if you need to change your shipping address, size, personalization details, or ask us to stop production.
Include your order number and the requested change. We will try to accommodate your request, but changes or production stoppages may not be possible once production or fulfillment has begun, particularly for genuinely personalized products.
This operational 1-hour window does not restrict any applicable statutory cancellation, withdrawal, refund, or non-delivery rights, including those available to eligible EU and UK customers.
A valid statutory cancellation notice does not require our approval to take effect.
Please see our Return & Refund Policy for eligibility, exceptions, deadlines, and return instructions.
14. Custom and Personalized Products
Custom and personalized products are produced according to the information submitted by the customer.
Please carefully review all personalization details before completing your purchase.
This may include:
- Names.
- Text.
- Numbers.
- Dates.
- Colors.
- Sizes.
- Other customization information.
Once a personalized order enters production, changes may not be possible.
If a personalized product is incorrectly produced due to an error on our part, please contact us at support@inkandoutfit.com so we can review the issue and provide an appropriate resolution.
15. Delivery Estimates and Circumstances Beyond Our Control
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather.
- Natural disasters.
- Carrier disruptions.
- Transportation interruptions.
- Customs delays.
- Government actions.
- Public emergencies.
- Strikes or labor disruptions.
- Unexpected production or supply-chain interruptions.
When possible, we will work with our fulfillment and shipping partners to help resolve significant delivery issues.
16. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us.
Ink & Outfit
109 Riptide Rd
North, SC 29112-8671
United States
Email: support@inkandoutfit.com
Phone: +1 (213) 377-0499
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
We generally respond to customer inquiries during our regular business hours.