Return & Refund Policy

Last updated: October 15, 2026

At Ink & Outfit, we accept returns of eligible products under the conditions below. This policy distinguishes between change-of-mind returns, personalized products, and items that are damaged, defective, incorrect, or not as described.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

1. Our 30-Day Return Policy

For eligible, non-personalized products, you may request a return within 30 calendar days after delivery. If goods from one order are delivered separately, this period starts when you receive the last item.

After notifying us, please send the eligible item back within 14 calendar days.

Under this voluntary return policy, items must:

• Be unworn, unwashed, and unused.

• Be free from customer-caused damage, stains, odors, and alterations.

• Have their original tags and packaging, where applicable.

• Be accompanied by your order number or other valid proof of purchase.

These conditions apply to our voluntary return offer. Different rules may apply when you exercise statutory cancellation rights or return faulty goods, as explained below.

2. How to Request a Return

Email support@inkandoutfit.com with:

• Your order number or other proof of purchase.

• The item or items you wish to return.

• Whether you are requesting a change-of-mind return or reporting a product problem.

For a voluntary return, please explain the reason so we can assist you. You do not need to give a reason when exercising an applicable statutory right to cancel.

Please contact us before sending goods back so we can provide return instructions and help identify your package. Statutory cancellation does not depend on our approval.

Pack returned items securely. We recommend keeping proof of postage and using a tracked service.

Return address:

Ink & Outfit
109 Riptide Rd
North, SC 29112-8671
United States

Returns from outside the United States may involve international postage costs.

3. Change of Mind and Customer-Selected Sizes

Eligible non-personalized items may be returned under our 30-day policy if you change your mind, no longer want the item, or select an unsuitable size.

For these returns:

• You are responsible for direct return shipping costs, except where applicable law requires otherwise.

• We do not charge a restocking fee.

• Original delivery charges are generally non-refundable under our voluntary return policy. Statutory cancellation rights may require reimbursement, as explained in Section 5.

Receiving the size you selected is not, by itself, a fulfillment error. However, an incorrect size label, a material discrepancy from the advertised measurements, or inaccurate product information may constitute a product problem.

4. Personalized and Custom Products

Products genuinely made to your individual specifications or clearly personalized—for example, with your own name, number, photograph, or custom wording—are generally excluded from change-of-mind returns where permitted by law.

This includes customer-provided spelling errors or other personalization mistakes when the product was made accurately according to the submitted instructions.

A product is not automatically treated as personalized simply because it is printed or manufactured after an order is placed. Selecting a standard size, color, or existing design does not, by itself, make an item personalized.

Any applicable personalization-related return restriction will be disclosed before purchase.

Personalized products remain covered by applicable rights if they are damaged, defective, incorrectly produced, or not as described.

5. EU and UK Statutory Cancellation Rights

If applicable EU or UK consumer law gives you a right to cancel an online purchase, you may notify us of cancellation within 14 calendar days after receiving the goods, without giving a reason. For an order delivered in separate shipments, the period generally starts after receipt of the last item.

You may also notify us before delivery.

To cancel, email support@inkandoutfit.com, use the optional form below, or send another clear statement identifying your purchase and your decision to cancel. Any additional cancellation method required by applicable law remains available to you.

After notifying us, send the goods back within 14 calendar days.

For eligible statutory cancellations:

• You may inspect and try the goods as you reasonably would in a shop.

• Where legally permitted, we may deduct a documented loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

• Original packaging or tags are helpful, but their absence does not automatically remove your statutory cancellation rights.

• You are responsible for direct return postage where we informed you of this obligation before purchase, unless we agreed to pay or the law requires us to pay.

• When you cancel an entire eligible order, we refund the standard outbound delivery charge. Additional charges for a more expensive delivery option are not refundable beyond the standard delivery amount. Partial-order delivery refunds are handled as required by applicable law.

Statutory exceptions may apply, including for genuinely personalized products described in Section 4.

Our voluntary 30-day offer does not shorten or replace these rights.

6. Damaged, Defective, Incorrect, or Misdescribed Goods

Please contact support@inkandoutfit.com promptly if your item arrives damaged, has a manufacturing defect, differs from your order, or materially differs from its description.

Please provide your order details and describe the problem. Where reasonably available, include photographs of the item, the relevant label or measurements, and any damaged packaging.

We may request reasonable information or arrange an inspection to assess the issue. An unboxing video is not required to make a claim.

We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction, or a refund. You will not be charged necessary return shipping costs for a valid claim involving defective, damaged, incorrect, or misdescribed goods.

Damage caused solely by misuse, unauthorized alterations, or failure to follow accurate care instructions is not a manufacturing defect. This does not remove rights relating to an underlying product fault.

The 30-day voluntary return period does not limit statutory rights concerning faulty or non-conforming goods.

7. Refunds

Refunds are issued to the original payment method unless another method is expressly agreed without additional cost to you.

For voluntary returns, we normally process an eligible refund within 10 business days after receiving and inspecting the goods, subject to any shorter legal deadline.

For applicable EU or UK statutory cancellations, we reimburse without undue delay and within 14 calendar days after receiving your cancellation notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first.

Refunds for faulty goods follow applicable statutory requirements.

Your bank or payment provider may take additional time to display the refund. Contact us if a confirmed refund has not appeared within 15 business days.

8. Exchanges, Sale Items, and Gift Cards

We do not offer direct exchanges under our voluntary return policy. For an eligible change-of-mind return, you may return the item and place a separate order. This does not restrict any statutory right to a replacement.

Sale items remain eligible unless a lawful, clearly disclosed restriction applies. A “Final Sale” label does not remove mandatory cancellation rights or rights concerning faulty goods.

Gift cards are generally non-refundable and cannot be redeemed for cash, except where applicable law provides otherwise.

9. Order Changes and Early Cancellation Requests

Please contact us within 1 hour of placing your order if you need to change order details or ask us to stop production.

We will try to accommodate your request, but changes may not be possible once production or fulfillment begins, particularly for personalized goods.

This operational 1-hour window does not restrict statutory cancellation, withdrawal, refund, or non-delivery rights.

10. Optional EU/UK Cancellation Form

You may copy and email this form. Using it is optional.

To: Ink & Outfit, support@inkandoutfit.com
109 Riptide Rd, North, SC 29112-8671, United States

I hereby give notice that I cancel my contract for the purchase of the following goods:

• Goods:

• Order number:

• Date ordered:

• Date received:

• Customer name:

• Customer address:

• Date of notice:

• Signature, only if submitted on paper:

11. Applicable Rights and Policy Updates

If mandatory consumer law provides greater protection than this policy, that protection applies.

Policy updates do not retrospectively reduce rights or return commitments applicable to orders already placed.

12. Contact Us

Ink & Outfit
Email: support@inkandoutfit.com
Phone: +1 (213) 377-0499

Business hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding major U.S. holidays.

Messages received outside these hours are generally answered on the next business day. A cancellation notice is assessed by when you send it, not when our team reads or acknowledges it.

Return address:
109 Riptide Rd
North, SC 29112-8671
United States